Attensity

Attensity provides social analytics and engagement applications for social customer relationship management. Attensity's text analytics software applications extract facts, relationships and sentiment from unstructured data, which comprise approximately 85% of the information companies store electronically. The software uses natural language processing technology to address collective intelligence in blogs, online forums and social media such as Twitter and Facebook; the voice of the customer in surveys and emails; customer experience management; e-services; research and e-discovery; risk and compliance; and intelligence analysis. Corporations that use or have used Attensity software include Airbus, Charles Schwab, Citigroup, HP, JetBlue, Lloyds Banking Group, Safeway, Siemens, StubHub, TiVo, Travelocity, Unilever, Walgreens, Wells Fargo and Whirlpool. Government organizations that use or have used Attensity solutions include the Federal Bureau of Investigation, the National Security Agency and the Defense Intelligence Agency. As part of the 2012 election campaign, Attensity partnered with Yahoo! to provide social analytics around the televised GOP debates.